Privacy Policy

Effective Date: 29 July 2026

At Del Bello Biscotti ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or interact with us.

1. Information We Collect

We may collect the following types of personal information:

Your name
Postal and delivery address
Email address
Telephone number
Payment information (processed securely by our payment providers—we do not store your credit card details)
Order history
Any information you provide when contacting us
Information about how you use our website, including cookies and analytics data

2. How We Collect Your Information

We collect personal information when you:

Place an order through our online store
Create an account (if applicable)
Subscribe to our newsletter
Contact us by email or through our website
Participate in promotions or competitions
Browse our website using cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you regarding your purchases
Provide customer support
Improve our products and services
Send marketing communications where you have consented
Respond to enquiries
Meet our legal and regulatory obligations
Prevent fraud and maintain website security

4. Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about new products, promotions, market appearances and special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Payment Information

Payments made through our website are processed by secure third-party payment providers. We do not store your full credit card or debit card details.

Please refer to the privacy policies of our payment providers for information about how they manage your payment information.

6. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyse website traffic
Enhance your shopping experience

Most web browsers allow you to disable cookies through your browser settings, although this may affect certain website features.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

Delivery and courier companies
Payment processors
Website hosting providers
Email marketing platforms
Professional advisers where required
Government authorities where required by law

We do not sell or rent your personal information to third parties.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Access and Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate or incomplete.

Please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.

11. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

Del Bello Biscotti

Email: info@delbello.com.au

Website: www.delbello.com.au

If you believe your privacy concerns have not been addressed satisfactorily, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website Terms & Conditions

Effective Date: 29 July 2026

Welcome to Del Bello Biscotti. By accessing or using our website (www.delbello.com.au), you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

Del Bello Biscotti is an Australian family-owned business producing handcrafted Italian biscuits and baked goods.

2. Orders

By placing an order, you confirm that:

You are at least 18 years of age or have permission from a parent or guardian.
The information you provide is accurate and complete.
You are authorised to use the payment method provided.

We reserve the right to refuse or cancel any order where necessary, including where products are unavailable or pricing errors occur.

3. Pricing

All prices are shown in Australian Dollars (AUD) and include GST where applicable.

Prices may change without notice.

4. Product Availability

As our products are handcrafted in small batches, availability may vary.

If an item becomes unavailable after an order has been placed, we will contact you to arrange a replacement, refund or store credit.

5. Product Information

We make every effort to accurately describe and photograph our products. Due to the handmade nature of our biscuits, slight variations in appearance, taste, texture, size or colour may occur.

6. Allergens

Our products may contain or come into contact with:

Almonds
Hazelnuts
Eggs
Wheat (gluten)
Dairy
Peanut
Sesame
Soy
Alcohol
Other Tree Nuts

They may also be produced in a kitchen that handles other allergens.

Customers with food allergies should contact us before purchasing if they require further information.

7. Intellectual Property

All photographs, logos, product descriptions, graphics and website content remain the property of Del Bello Biscotti and may not be copied or reproduced without written permission.

8. Limitation of Liability

To the extent permitted by Australian law, Del Bello Biscotti is not liable for indirect or consequential losses arising from the use of this website or our products.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

10. Contact

Email: info@delbello.com.au

Website: www.delbello.com.au

Shipping Policy

Thank you for shopping with Del Bello Biscotti.

Processing Times

Orders are generally packed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We currently ship Australia-wide.

Delivery timeframes depend on your location and Australia Post or the selected courier service.

Typical delivery times are:

Sydney Metro: 1–3 business days
Regional NSW: 2–5 business days
Interstate: 3–7 business days

These timeframes are estimates only.

Shipping Costs

Shipping costs are calculated during checkout.

Occasionally we may offer free shipping promotions.

Order Tracking

Where available, tracking information will be emailed once your order has been dispatched.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours and include photographs of both the packaging and products.

Incorrect Addresses

Customers are responsible for ensuring delivery details are correct.

If a parcel is returned due to an incorrect address, additional shipping charges may apply before it is resent.

Returns & Refund Policy

At Del Bello Biscotti, we take pride in producing handcrafted products of the highest quality.

Because our products are food items, we cannot accept returns for change of mind.

Damaged or Incorrect Orders

If you receive:

damaged products
incorrect products
missing items

please contact us within 48 hours of delivery.

Where appropriate, we may offer:

a replacement
a refund
store credit

Photographs may be requested to assist with the assessment.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

If a product is faulty, not as described or fails to meet consumer guarantees, you are entitled to the remedies available under Australian Consumer Law.